enquiries@compassionateheartltd.com
For a free care consultation, call+44 1223210477

Meet the Management Team

Rosemary Kingi

Registered Manager

Susan Pope

HR/Training Manager

Introduction

Compassionate Heart is a domiciliary care agency, based in Cambridge, that was founded on the principles of putting clients first in all that we do. We aim to offer personalised, preferred, relevant care and support to meet each of our individual client’s needs.

Rosemary Kingi brings with her a vast experience of care and nursing skills gained over 17 years in the healthcare industry and now embarks on leading Compassionate Heart. She holds a certification in project management, degree in health and social care, an MSc in Public Health and is a Fellow of the Royal Society for Public Health that she pursed out of her passion to see public health improved and sustained.

Our mission is to lead by example and contribute to health and well-being of our clients by providing the best care through skilled practitioners (workforce)

Our vision is to provide personalised quality service and become known as the most trusted partner for health care services in the Eastern region.

Compassionate Heart values

At Compassionate Heart we are aware that the only way to succeed is to provide services that exceed your expectations. We believe that having core values provides everyone with an understanding of expectations and our commitment to you, staff and partners.

Our core values are:

  • Compassion to recognise the individual need for enablement, activity and offer personalised meaningful care. We believe this is important to build trust and aids us in ensuring ethical relationships.
  • Commitment to support individual choice and personal decision-making as a right of every client with integrity and transparency.
  • Consistency by offering a skilled workforce, supported by us, to enable individuals to achieve their optimum state of health and well-being
  • Co-operation with you, by working in partnership with you enabling us to continually innovate and keep evolving to achieve better outcomes for clients, staff and partners.

Geographical cover:

Compassionate Heart are based in Cambridge and can cover all of the Cambridgeshire areas, including rural areas.  To give you an idea, the areas that we can cover are:

Cambridgeshire

St. Edmundsbury

Uttlesford

East Hertfordshire

North Hertfordshire

London

As you can appreciate, this is continuously changing and we can work with you to recruit practitioners for your specific needs.

Partnership

Being part of a regulated service requires us to carry out regular quality checks and audits. We also use this information to improve on our services, training for our practitioners and developing systems.

Care Quality Commission (CQC)

The CQC regulates and makes sure that all health providers are monitored and compliant to standards, to access our recent Inspection report, please click here https://www.cqc.org.uk/location/1-4826080042

Quality assurance

The team will regularly check that you are satisfied with the services that you receive from us. We share this information with the national regulator for home care services, CQC, as they have the responsibility in making sure that homecare services meet the requirements of the law and fundamental standards of quality and safety. Each regulator carries periodic inspections to check our services. As part of these checks, they may ask you for feedback on our service to you.

Complaints, concerns or compliments 

Compassionate Heart welcomes you to give feedback on the services you receive as a way to develop our service. We have an open process on how you can raise your concerns and you will receive a copy on starting the service. We want to make sure that you are aware of this option if you wish to make any complain or complement our service.

Work for us

We are always interested in hearing from individuals who share our values.

To enquire about potential vacancies please send us your CV to the following email:

enquiries@compassionateheartltd.com.

  1. We will call you to have an informal discussion
  2. If we both agree that there is opportunity, we will then send out references
  3. Invitation to interview arranged, subject to references

You do not necessarily need care experience, we will provide the training. Ideally, we are looking for people who are:

  • Compassionate about providing high quality care
  • Car drivers – we have work in Cambridge City Centre, so if you are not a car driver there still may be opportunities. However, being a car driver offers you more scope for work.
  • Reliable – it is important to us that our clients trust us to provide care when we say.

In return, we offer: –

Competitive pay rates

Mileage

Evening rate (evening rate is from 8pm to 8am)

Weekend and bank holidays

Live in – waking nights

Live in – sleep in

Holiday entitlement

Training is ongoing and we will explore your career aspirations and work with you to achieve your goals, either within Compassionate Heart or in other arenas. For example, we have carers that are aiming to become nurses and we support them to achieve their goals and providing relevant training to support their career path.

Testimonial from Getrude a member of staff

Compassionate Heart Ltd was founded on the principles of putting clients first in all that we do. Our aim is to provide care and support that is personalised, preferred and relevant to meet the needs of each of our clients. We are proud of our organisation, the team we have, our manager Rosemary Kingi and training manager Susan Pope.

Any client is encouraged to express what they wish to achieve and how we can support them with this by offering them choices to their care plan.

We believe that our staff are the most valuable asset and the key to achieving our goals, in order for us to continue providing our clients with the highest quality of standards of service and best value. Every member of staff has important part to play and contribute towards the working environment.

 

We've been there. We understand.

Everything we do is driven by our universal mission: to enhance the lives of aging adults and their families.

Testimonials

Rosemary and her team helped me and my family through an extremely difficult time both before and after my mother died. Her commitment to my mother's care was at a level I hadn't seen before. We couldn't have got through it all without her love and warmth, and I cannot recommend her enough to anyone who wants the absolute best care for their aged family.

1: Well treated and informed throughout.

2: Very splendid professional service by all concerned.

3: Excellent

4: Extremely friendly and efficient.

5: Lovely service and made me feel relaxed.

"​Excellent care. Thank you So much Rosemary, you made me feel like a person rather than “just a patient”